General Terms and Conditions
"Purchaser" means the person who buys or agrees
to buy the Products or Services from the Seller.
"Seller" means PAT Training Services Limited.
"Hirer" means the person who hires or agrees to hire Products from the Seller.
"Company" means PAT Training Services Limited.
"Conditions" means the terms and conditions
of sale set out in this document and any special terms
and conditions agreed in writing by the Seller.
"Delivery date" means the date specified by
the Seller when the Products or Services are to be delivered.
"Products" means those goods specified.
"Services" means those services specified.
"Price" means the price for the Products or
Services excluding carriage, insurance, VAT and if appropriate
any export duties or taxes.
The headings in these Conditions are for convenience only and shall not affect their interpretation
Delivery will be made by us to the place designated
by you on your accepted order and will normally be made
during normal business hours: 0900 to 1730 hours GMT.
Any delivery dates or times given by the Seller or our carriers
are best estimates only and we will not be liable to
you or any third party for any claim for direct or consequential loss or damage sustained by you
or third parties as a result of a failure to comply with our estimated
time scales. Under no circumstances will late delivery
entitle the Purchaser or Hirer to treat the contract as repudiated.
Delivery of Products to the carrier shall constitute delivery
thereof to the Purchaser or Hirer, and thereafter such Products
shall be at the Purchaser's or Hirers risk. Any claims for damages
or shortages occurring after such delivery should be
directed by the Purchaser or Hirer to the carrier.
Collection or Delivery of Customers Property.
In instances where PAT Training Services Ltd have arranged delivery or collection using our courier partner, PAT Training Services Ltd cannot offer compensation for goods lost by our courier before the goods are declared as 'lost' by the courier. In such an instance PAT Training Services Ltd. will raise a case with the courier who will carry out a search for the missing parcel internally. Once completed PAT Training Services Ltd will only offer compensation in form of a product replacement which will be either the same product or its closest current equivalent in cases where the lost goods cannot be located. Our courier partner class a parcel as 'lost' six working days after the date they are first notified. If the “lost” package is subsequently located after the six working day time period has elapsed, PAT Training Services Ltd retain the right to exchange any products they have supplied to the customer with the original items which were lost.
When PAT Training Services Ltd. are requested to arrange collection using their appointed courier, PAT Training Services Ltd. regrets to inform that it cannot be held liable for items that are damaged or lost by the courier as a result of insufficient or inadequate packaging. In the event where an item is damaged or lost PAT Training Services Ltd. reserves the right to query how the item was packaged and may request photographic evidence as part of such investigation. PAT Training Services Ltd. are happy to offer advice on packaging of your item based on size and weight. Please to do not hesitate to contact our staff for advice.
Any collection service provided by PAT Training Services Ltd. is insured up to a maximum value of £1000.
Placing an order does not constitute our acceptance of the order. Acceptance is
only granted when the order has been confirmed (by email or in writing) by us.
We reserve the right to decline acceptance of any order.
Currency and Prices
All Prices quoted on this web site are in UK Pounds
Sterling: GBP: Our minimum order charge is 10 UK pounds
sterling and our standard carriage charge to UK mainland addresses is 10
UK pounds sterling + VAT for most goods apart from Labels which is 5 UK pounds sterling + VAT, although we reserve the right to charge more for goods weighing more than 10kg, we will inform you if this is the case. All Prices quoted by the Seller
are ex-works and the Purchaser or Hirer shall in addition pay
all charges for carriage, insurance, VAT and if appropriate
any export duties or taxes.
For all late payment of monies not received within
the agreed payment terms, PAT Training Services Limited shall
be entitled to make a legal claim to recover monies
due plus a 15%
surcharge of the amount outstanding and the Purchaser will also be liable for all debt collection charges, interest, court costs, legal fees costs and statutory compensation
as laid down in the Late Payment of Commercial Debts
In the unlikely event that a return is requested, all
Products returned must include all original items in a
re-saleable 'as new' condition, all original packaging undamaged
including manuals, warranty forms, etc. Software, book and video
sales are not refundable once opened. Shipping and handling
fees are not refundable. The Purchaser or Hirer is responsible
for all shipping costs incurred shipping Products back
to PAT Training Services Limited. We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please contact us within 28 calendar
days of receipt for a refund. Unless you give us written notice within 28 calendar days from the date of delivery that the goods are not in conformity with the contract, you are deemed to have accepted the goods. If PAT Training Services Limited are not contacted regarding the return within 28 calendar days, a re-stocking fee of 10% of the total value of the goods, or a minimum of £25, will apply. PAT Training Services Limited must be contacted within 30 days of receipt of goods for any refunds given. After this period any outstanding payment cannot be void, nor can any monies paid be refunded. Hired equipment should be returned within 2 days of terminating the hire. We comply to UK regulations
more information can be found in The Consumer Protection (Distance Selling) Regulations 2000 which can be found at www.hmso.gov.uk/si/si2000/20002334.htm
Incorrect or Damaged Goods
In the unlikely event that you receive physically damaged goods or find items missing from your order PAT Training Services Ltd. must be notified within 24 hours. If you have received incorrect goods PAT Training Services Ltd. must be notified within 7 days to rectifiy this. In an event where you receive incorrect goods, please retain all original packaging for us to swap the goods for you. All items sent out are packaged up thoroughly to ensure safe transit and we only use highly credible courier companies. PAT Training Services Ltd. do strongly recommend that you thoroughly check your goods upon receipt and contact us ASAP in case of any indiscrenpencies.
Shipping to Overseas Countries
When ordering goods from PAT Training Services Ltd (T/A test-meter.co.uk)for delivery outside of the UK, you may be subject to import duties, taxes and brokerage fees, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you, including any brokerage fees. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information before placing an order. Additionally, please note that when ordering from PAT Training Services Ltd, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities over which we have no control. In the event where a product develops a fault that is covered by manufacturer’s warranty but cannot be carried out locally under warranty, it will be at the customers cost to ship the faulty product back to PAT Training Services Ltd (T/A test-meter.co.uk) in the UK. The correct importation documentation for Customs Inward Processing Relief must also accompany the goods. Upon completion of the repair the customer will also be responsible for arranging and paying for the return shipping of the goods.
The title to any software or hire equipment supplied
by the Seller will not pass to you. Title to other Products
supplied by the Seller will not pass to you until all monies
due under the contract are received by the Seller.
a) Although a binding agreement for the sale of goods
is formed when an order (whether written or verbal)
is received by the Seller and the Seller, may at their
discretion, despatch an acknowledgement of the order
together with the terms and conditions, the title in
the goods shall remain with the Seller and shall not
pass to the Purchaser until the amount due under the
invoice from PAT Training Services Limited (including interest and costs) has
been paid in full.
b) Until title passes the Purchaser shall hold the goods
as bailee for the Seller and shall store or mark them
(without causing damage) so that they can at all times
be identified as the property of the Seller.
c) The Seller may at any time before title passes and
without liability to the Purchaser, and to which the
Purchaser hereby gives its irrevocable authority to
the Seller and its agent to:-
i) Repossess and dismantle whether tangible
or intangible and use or sell any of the goods and by
doing so terminate the Purchaser's rights to use, sell
or otherwise deal in them and,
ii) (for that purpose of determining what
if any goods are held by the Purchaser and inspecting
them) enter the premises of or occupied by the Purchaser.
d) The Purchaser is licensed by the Seller to agree
to sell on the Seller's goods save that no title in
the goods shall pass on the sub-sale unless and until
payment is made for these goods and subject to the express
condition that the entire proceeds thereof are held
in trust for the Seller and not mingled with other
monies or paid into any overdrawn bank account and at
all times be identifiable as the Sellers monies.
e) The Seller may maintain an action for the price
of any goods notwithstanding the title in them has not
passed to the Purchaser.
PAT Training Services Limited warrants to the Purchaser that
any new goods which prove to be defective in workmanship
or material, and which are returned to the PAT Training Services Limited within 1 year from the date of the original
shipment, will be repaired or replaced without charge
The goods being supplied by PAT Training Services Limited.
b) The defect being proven to the satisfaction of the
PAT Training Services Limited and or the manufacturer.
c) No liability is accepted by the PAT Training Services Limited
for any labour charges incurred in replacing parts or
complete equipment under guarantee.
Save as aforesaid, no liability is accepted by the PAT Training Services Limited for any loss, damage, injury or destruction
suffered by the Purchaser or Hirer, or any other person arising
from the purchase, hire, storage, handling, use, resale
or sub hire of goods purchased or hired from the Seller.
The Seller's total liability in contract, tort (including
negligence or breach of statutory duty), misrepresentation
or otherwise, shall be limited to the Price of the Products
or Services. Under no circumstances will liability extend
to paying the Purchaser or Hirer damages for consequential losses.
Second user/Second hand goods have a one month warranty maximum, a full refund will be given for these type of goods within this 1 month warranty period.
PAT Training Services Limited and the manufacturers of the Products we supply, reserve the right to change specification or design of any Products and the Price of Products or Services without prior notice. We also reserve the right to cancel, alter the format, venue and timing of training courses, This includes all items mentioned on this web site, or in any correspondence. All goods are offered subject to being unsold. Please note the actual colour of some items may differ slightly from the images on this web site.
These General Terms and Conditions and some additional Terms and Conditions apply to the Hirer . These additional terms are here: www.pat-training.co.uk/hireterms.htm a full copy of these is available on request.
or Hirer Conditions of Purchase
In the event of any conflict, these Terms and Conditions
shall prevail over the conditions set out in either of the Purchaser's
or Hirer enquiries and orders.
Repair and Calibration Services
We aim to provide a quality calibration and repair service, but we also require a customer payment for these services prior to despatch or collection. Once we have notified you of the price to be paid we expect payment as soon as possible. If no payment has been made to us or the goods remain uncollected after 10 weeks of them being ready for collection, then we are entitled to sell the goods and give you the proceeds, but we are entitled to keep any money owed to us including repair costs, calibration costs, advertising and storage costs. Our storage costs are FREE for the first 10 weeks and after that period, for 1 to 5 test instruments are £5 + VAT per week or for 6 to 100 test instruments are £10 + VAT per week.
The Seller shall not be liable to the Purchaser or hirer in any
way, or deemed to be in breach of this Contract because
of any delay in performing or any failure to perform
any of the Sellers obligations under this Contract if
the delay or failure was due to any cause beyond the
Sellers reasonable control.
Refund Policy for Training Courses including Cancellation and Substitutions
PAT Training Services Limited accepts firm course bookings by post, fax, e-mail, phone and through the PAT Training Services Limited web site - in making such bookings clients accept this refunds, cancellations and substitutions policy. All fees are payable in full prior to the date of the Training Course. Places on PAT Training Services Limited Courses are strictly limited: Upon receipt of your order your place will be confirmed. Any cancellation must be received in writing 14 days prior to the Training Course.
A full refund will be given only if more than 21 calendar days notice is given of a cancellation, see below for refund rates:
* Over 3 weeks cancellation notice: Full refund
* 2-3 weeks cancellation notice: 70% refund
* Less than 14 days cancellation notice: No refund
Alternatively, a substitute delegate can be named at any time before the course. There will be no extra surcharge for making a substitution.
No refund will be payable for non attendance or if no prior notice of cancellation is given. Within 14 days, of the course start date any cancellations will not be refunded.
The refund will be issued after the course.
It may be necessary for reasons beyond the control of PAT Training Services Limited to change the content and timing of the course, the date, venue or instructor. PAT Training Services Limited reserves the right to cancel a course up to and including the date of the course if insufficient bookings have been received. We will strive to give as much notice as possible in such an event. In all cases, people who had registered to attend a cancelled course will be given the option of a full refund or of rescheduling to a future course date but PAT Training Services Limited disclaim any further liability.
Although reference is made to legislation during some Training Courses and within the IEE Code of Practice, this should not be considered as legal advice. In cases of doubt, the specific legislation mentioned should be consulted and legal advice obtained.
This web site contains trademarks belonging to PAT Training Services Limited and other companies, it also contains unregistered trademarks include logos, graphics, phrases words and icons. No rights are granted in respect of any of the registered or unregistered trade marks. If you are unsure whether an item is a trademark of PAT Training Services Limited then please contact us in writing and send your request to the Registered Office address shown on the left hand side of this web page.
All contracts are governed by the laws of England and
the English courts shall have the non-exclusive jurisdiction
to resolve any disputes arising out of or under them.
This web site is maintained and operated by PAT Training Services Limited from Leeds in England. Any person who accesses
this web site from any location outside the United Kingdom
does so at their own risk, and they are responsible
for compliance with their local laws. Nothing in our
terms and conditions shall in any way be deemed to affect
or restrict your statutory rights under English or European
Policy for www.pat-training.co.uk website
How we use your information
• visitors to our websites
• customers who order products or services or who subscribe to our newsletters or request information from us
• prospects who make enquiries about our products, prices or services
• suppliers, enquirers and third parties that interact with us
• complainants and other individuals in relation to a data protection
• job applicants and our current and former employees.
Legal Basis for Processing (EEA only):
We process personal information to enable us to sell our goods and services to our customers; to promote and advertise our services; maintain our own accounts and records and to support and manage our employees. If you place an order for goods or services, processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is good reason to protect the individual's personal data which overrides those legitimate interests.
Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.
Type/classes of information processed
We process information relating to the above reasons/purposes. This information may include:
• personal details e.g. name, contact information including email address, demographic information such as postcode, preferences and interests. Other information relevant to customer surveys and/or offers
• good and services
• financial details
• family details and next of kin details for our employees
• education and employment details for our employees
We may also process sensitive classes of information about our employees that may include:
• physical or mental health details
• racial or ethnic origin
• religious or philosophical beliefs
We process personal information about:
• professional advisers and consultants
Who the information may be shared with
We sometimes need to share the personal information we process with the individual them self and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA) and GDPR. What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons. In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Where necessary or required we share information with:
• current, past or prospective employers
• educators and examining bodies
• family, associates and representatives of the person whose personal data we are processing
• employment and recruitment agencies
• business associates
• financial organisations
• consultants and professional advisers
• credit reference agencies
• debt collection agencies
• central government
Financial transactions relating to our various websites and services are handled by our payment services providers, Shopify, PayPal, SagePay and Stripe. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at:
We may choose to transfer your data to a third party or server who not based or located within the European Economic Area (EEA), for example if a customer orders goods from one of our websites to be delivered outside the EEA and to other parts of the world then to deliver the goods we need to let carrier/delivery companies and their local customs/enforcement agencies know the details. In these circumstances, we may contact you prior to doing so to confirm that you are happy for us to transfer such data.
CCTV for crime prevention
CCTV is used for maintaining the security of our property and premises and for preventing and investigating crime, it may also be used to monitor staff when carrying out work duties. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry.
When we ask you for personal data will:
• Make sure you know why we need your personal data and if you can say no when we ask for it; ask only for the personal data we need and not collect information that is irrelevant or excessive;
• Protect it and make sure no unauthorised person has access to it;
• Only where appropriate and necessary share it with other organisations for legitimate purposes;
• Make sure we don't keep it longer than is necessary;
• Not make your personal data available for commercial use without your consent; and
• Consider your request to stop processing your personal data.
In return we ask you to:
Give us accurate information; and
Tell us as soon as possible if there are any changes to your personal circumstances or contact details such as your address or email address. This helps us keep your personal data reliable and up to date.
Visitors to our websites
When someone visits one of our websites such as: www.test-meter.co.uk or www.pat-training.co.uk or www.pat-testers.co.uk or www.thermal-camera.co.uk or www.NAPITdirect.co.uk or www.pat-test-labels.co.uk or www.solar-test-equipment.co.uk and enters personal information into them, then we may use and share this personal information with data processors and third party service providers.
In addition to the above list of data processors for payment services, here is a list of data processors we may share information with in relation to this website:
To improve our website user experience we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of our websites. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. For website visitors the Google Analytics Data Retention is set to 26 months before user-level and event-level data stored by Google Analytics is automatically deleted from Analytics' servers. When data reaches the end of the retention period, it is deleted automatically on a monthly basis. https://policies.google.com/privacy/update?hl=en-GB
DPD is a parcel carrier for some of our goods and services. For customer convenience, some deliveries and collections may utilise their Predict service, where they provide parcel recipients with a one hour delivery window, notified by SMS and email, so they don't have to wait in all day. This often enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute times. The service also allows customers to take delivery of their goods in a way that suits.
We use them for delivering letters and parcels containing goods that you may have ordered from us or for any postal communication. https://www.royalmail.com/privacy-notice
Security and performance
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
People who call our telephone numbers
When you call any of our telephone numbers we may collect your information to help you, process your order and payments for goods or services and for the purposes of compliance to our procedures and policies. We reserve the right to monitor this form of communication.
People who email us
We monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Complaints or queries
PAT Training Services Limited tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We usually have to disclose the complainant's identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person's record is in dispute. If a complainant doesn't want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
Job applicants, current and former PAT Training Services Limited employees
Under the Data Protection Act 1998 and GDPR from 25th May 2018, you have rights as an individual which you can exercise in relation to the information we hold about you. At any point whilst PAT Training Services Limited is in possession of or processing your personal data, all data subjects have the following rights:
• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that PAT Training Services Limited refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
Access to personal information
PAT Training Services Limited tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a 'subject access request'. If we do hold information about you we will:
• give you a description of it;
• tell you why we are holding it;
• tell you who it could be disclosed to; and
• let you have a copy of the information in an intelligible form.
To access what personal data is held; identification will be required, please request from our Company Data Controller our "Data Subject Access Request Form" then complete and return the form to the Company Data Controller. To protect your privacy and security, we will take steps to verify and prove your identity before complying with the request. If you find it impossible or unreasonably difficult to make a subject access request in writing, then we will treat a verbal request for information as though it were a valid subject access request and again we will take steps to verify and prove your identity before complying with the request.
If we do hold information about you, you can ask us to correct any mistakes or not use any of the information by, once again, contacting the Company Data Controller.
Disclosure of personal information
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, a missing/ damaged parcel we will need to share personal information with the organisation concerned and with other relevant bodies. We may also pass on your personal information if we have a legal obligation to do so for example the police, other law enforcement agencies and the Inland Revenue, or if we have to enforce or apply our Terms and Conditions and other agreements. You can also get further information on:
• agreements we have with other organisations for sharing information;
• circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
• our instructions to staff on how to collect, use and delete personal data; and
• how we check that the information we hold is accurate and up to date.
Links to other websites
Notice of Breach of Security
If a security breach causes an unauthorized intrusion into our systems that materially affects you, then we will notify you or people on systems within 72 hours of first becoming aware of it, where feasible. We will also later report the action we took in response and if necessary explain the reason for the delay.
Change of ownership
Information Commissioner's Office registration
You can find our registration with the Information Commissioner's Office using our registration number of ZA311074 at https://ico.org.uk/esdwebpages/search
The Company Data Controller
PAT Training Services Ltd
1 Town End Close